Privacy Policy

1. Introduction

Tech Easy IT, LLC ("Tech Easy IT," "we," "us," or "our") operates the website at techeasyit.com and its associated subdomains, tools, and services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you sign in using Google OAuth, we receive your name, email address, and profile picture from your Google account.
• User Input Data: Business ideas, queries, prompts, and other content you submit through our AI-powered tools, chat interfaces, and forms.
• Contact Information: Name, email address, company name, phone number, and messages you provide through contact forms or consultation bookings.
• SMS Information: Phone numbers, message content, delivery status, and opt-out status when you ask us to send text messages.
• Newsletter Subscriptions: Your email address when you subscribe to our newsletter.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, referring URLs, and interaction patterns.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Log Data: IP address, access times, and error logs.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies as described in Section 8.

2.3 Information from Third Parties

• Google OAuth: Profile information from your Google account when you authenticate.
• Analytics Providers: Aggregated usage data from Google Analytics and Firebase Analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our tools, AI-powered features, and digital solutions.
• AI Processing: Your prompts and queries are sent to third-party AI providers (such as Anthropic and OpenAI) to generate responses. We do not use your input data to train AI models.
• Authentication: To verify your identity and manage your account via Google OAuth and Firebase Authentication.
• Communication: To respond to your inquiries, send service-related notifications, and provide customer support.
• Text Messages: To send requested links, appointment reminders, support follow-ups, and customer-care updates after you give consent.
• Improvement: To analyze usage patterns, diagnose technical issues, and improve the Service.
• Marketing: To send newsletters and promotional content, only with your consent. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. AI Processing and Third-Party APIs

Our Service uses artificial intelligence to power features such as AI chat, solution generation, prompt building, and readiness assessments. When you interact with these features:

• Your input (prompts, queries, business descriptions) is transmitted to third-party AI providers, including Anthropic (Claude) and OpenAI, for processing.
• These providers process your data in accordance with their own privacy policies and data processing agreements.
• We do not use your inputs to train or fine-tune AI models.
• AI-generated responses are provided as-is and should not be treated as professional business, legal, or financial advice.
• We recommend not including sensitive personal information (such as Social Security numbers, financial account numbers, or passwords) in your AI prompts.

5. Data Storage and Security

We use Firebase (provided by Google) and Firestore for data storage and authentication. Your data is stored on secure servers managed by Google Cloud Platform, which maintains industry-standard security certifications.

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL.
• Secure authentication via Google OAuth.
• Access controls and role-based permissions.
• Regular security reviews and updates.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• AI Service Providers: Anthropic and OpenAI, to process your AI-related queries and generate responses.
• Infrastructure Providers: Google (Firebase, Firestore, Analytics) for hosting, authentication, and analytics.
• Email Services: To send transactional and marketing communications.
• Messaging Providers: Twilio and carrier partners to send requested SMS messages, process replies, and track delivery status.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred.
• Protection of Rights: To protect the rights, property, or safety of Tech Easy IT, our users, or the public.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active. You may request deletion at any time.
• AI Chat History: May be retained for service improvement and support purposes, unless you request deletion.
• Contact Form Submissions: Retained for the duration necessary to respond to and resolve your inquiry.
• SMS Records: Retained as needed to honor opt-outs, troubleshoot delivery, and document consent.
• Analytics Data: Retained in aggregated, anonymized form for up to 26 months.

8. SMS Consent and Opt-Out

We only send text messages when you provide your phone number and ask for a link, reminder, support follow-up, or customer-care message. Consent may be given through a website form, by calling us and verbally asking for a text message, or by texting our published business number.

Message frequency varies based on your request. Message and data rates may apply. We do not sell or share SMS opt-in data with third parties for their own marketing.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at nick@techeasyit.com.

9. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for authentication, security, and basic Service functionality.
• Analytics Cookies: Used by Google Analytics and Firebase Analytics to understand how visitors interact with the Service.
• Preference Cookies: Store your settings and preferences (such as theme or language).
• Local Storage: Used to persist session data and user preferences on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

10. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at nick@techeasyit.com. We will respond to your request within 30 days.

11. Your Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt out of the sale of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at nick@techeasyit.com.

12. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at nick@techeasyit.com.

13. Third-Party Links

The Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: Tech Easy IT, LLC
• Email: nick@techeasyit.com
• Website: techeasyit.com